Module 2 of 2 · 11 micro‑lessons · ~40 minutes
Now that you've seen why more information isn't enough, this module gives you every building block that makes AI genuinely decision-ready — evidence, reasoning, judgement, guardrails, context engineering, and the lifecycle behind every template you'll use next.
~4 min · Learn → See
Decision Intelligence combines: information, human judgment, data and evidence, AI-assisted reasoning, guardrails, and structured decision processes — to improve decision quality and business outcomes.
"Decision Intelligence turns information into action."
~5 min · Learn → See → Reflect
Good decisions require both evidence and reasoning. AI helps us gather evidence and structure reasoning. Humans apply judgment.
| AI Role | Question | Decision Value |
|---|---|---|
| Information Partner | What do we know? | Gathers and organises evidence |
| Thinking Partner | What does it mean? | Supports reasoning and evaluation |
| Human Decision-Maker | What should we do? | Applies judgment and accountability |
Which of these three roles does your organisation lean on most heavily today?
~6 min · Learn → Try → Reflect
| Layer | Question | Main Actor |
|---|---|---|
| Evidence | What do we know? | AI as information partner |
| Reasoning | What does it mean? | AI as thinking partner |
| Judgment | What should we do? | Human decision-maker |
Classify: "Conversion fell from 24% to 18%" · "Staff are likely too stretched to close sales" · "We should hire two more floor associates per store." (Evidence, reasoning, or judgment?)
"Evidence informs. Reasoning interprets. Judgment decides." Evidence + Reasoning + Judgment = Better Decisions.
~5 min · Learn → See
AI outputs must be challenged before being used for decisions. Decision-ready AI should check:
"Trustworthy AI decision support requires critique, validation and human oversight."
~5 min · Learn → See
AI becomes a decision partner when four capabilities work together.
| Capability | Purpose |
|---|---|
| Context | Helps AI understand the decision situation |
| Evidence | Grounds recommendations in data, research and documents |
| Reasoning | Connects facts to explanations, options and trade-offs |
| Guardrails | Checks assumptions, hallucinations, bias and risks |
"AI becomes decision-ready when supported by context, evidence, reasoning and guardrails."
~5 min · Learn → See
Different decision questions require different evidence sources.
| Evidence need | Best source |
|---|---|
| Concepts and definitions | Pretrained knowledge |
| Recent developments | Web search |
| Complex external investigation | Deep Research |
| Internal documents | NotebookLM / Projects |
| Business performance | Internal data / dashboards |
| Customer signals | Feedback, reviews, support tickets |
"Better evidence improves decision confidence."
~5 min · Learn → See
| AI Thinking Mode | Purpose | DI Use |
|---|---|---|
| Brainstorming | Expand possibilities | Generate causes and options |
| Reasoning | Evaluate possibilities | Test evidence and trade-offs |
| Judgement | Choose responsibly | Decide what to do |
"AI becomes useful for decisions when it supports structured reasoning."
~5 min · Learn → See → Try
Modern AI depends less on prompts and more on context.
"How do we improve sales?"
Traffic is increasing. Conversion is declining. CSAT is falling. Customer complaints mention waiting time and stock-outs. Budget is constrained.
"Better context produces better reasoning."
~6 min · Learn → Try → Use AI
Prompting is how we ask. Context engineering is how we make AI decision-aware. RGCTO is the reusable structure used across every template in this course.
~5 min · Learn → See
Every decision moves through three stages. This lifecycle is the backbone of the six templates you'll use next.
"Decision Intelligence converts business questions into structured decision outputs."
~4 min · Learn
These templates teach AI how to think. Each template supports a different decision question — Frame → Assess → Explain → Review → Decide → Execute.
Time: 8 minutes · Apply the Role–Goal–Context–Tasks–Output structure to BeautyCo.
Fill in the fields on the left, then click "Generate RGCTO Prompt."
A plain-language glossary for Module 2
Covers Module 1 (Why) and Module 2 (What) · 6 questions · ~5 minutes